Delivery
All of our Gowns are made to order, please have a quick read over our "Why Made To Order" section to see why this is. This just means we do not hold all our stock and will have your dress ordered in as soon as you place your order. Your item is still eligible for 14 days return, the 14 days start's as soon as the item reaches you. Delivery times are detailed below. Please note these are just estimated and delays can occur, it is however very rare.
Shipping all over Ireland - €5
Hair Extensions, Short Dresses, Accessories 2-4 days
Evening Gowns 3-4 or 4-6 weeks
Dresses details section will state which time frame.
Bridal Gowns 6-9 weeks
Confirmation dresses 6-9 weeks
Custom size Gowns 6-9 weeks
Shipping to the UK & Europe - €15
Shipping to USA - €25
Hair Extensions, Short Dresses, Accessories 5-7 days
Evening Gowns 5-7 weeks
Bridal Gowns 7-8 weeks
Confirmation dresses 7-8 weeks
Custom size Gowns 7-8 weeks
All deliveries are tracked and must be signed for. Please leave address details if you feel the courier may need some assistance finding your house.
We sometimes have Gowns in stock ready to send due to returns, if you need a Gown urgently message us and we can see what we have available and ready to send in your size.
Returns Policy
If you change your mind and wish to return your order, you can do so provided it meets the following:
-
If you are a customer in the European Economic Area, you have a legal right to change your mind within 14 days of receiving your delivery and receive a refund for most products that you purchase from us online.
-
Item must be returned by post, we advise you to obtain a copy with proof of postage and tracking just in case your item is lost on the way back to Glowing Girlie's head office. Failure to do so may result in us not being able to process your return. Items are not refunded if they do not reach us. We also do not except online returns in-store.
-
Items must be unworn and unwashed.
-
Items must have all Glowing Girlie's tags fully attached to garments.
-
Return forms must be included and filled in within the returned package before posting. These are shipped out with all returnable items.
-
A refund will be made by the original method of payment.
-
If the product received by you is damaged or faulty you should let us know within 5 days and we will ensure you receive all your rights under the law.
-
The full purchase price (original shipping fee excluded) will be refunded once the above criteria has been met and it passes inspection from our online returns team. We do not cover your shipping costs back to us or refund the shipping cost paid by you.
-
For orders that qualified for free delivery/lower delivery price then normal a shipping charge of €5 (ROI) will be deducted from your refund.
-
Should your item reach us outside of our return policy timeline or damaged we may request a re-shipping charge to release the goods back to you, you will not be refunded for these.
-
Returns can take up to 14 days to process and refunds can take 7-14 working days depending on your bank.